Privacy Policy

Privacy Policy

Effective Date: April 26, 2026

Birth by Nature respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, consultation requests, email, phone, text message, and social media channels.

This website is operated by Birth by Nature, a local birth doula service supporting families in Toronto and the Greater Toronto Area.

1. Information We Collect

We may collect personal information when you complete a form, request a consultation, contact us directly, book a service, or communicate with us online.

The information we may collect includes:

• Your name
• Email address
• Phone number
• City or general service location
• Estimated due date or due month, if you choose to provide it
• Birth location preference, such as hospital, birth centre, or home birth
• General information about the type of doula support you are looking for
• Messages, questions, or details you choose to submit
• Website usage information, such as pages visited, browser type, and general analytics data

We ask that you do not submit urgent medical details, emergency information, or highly sensitive health information through our website forms. If you are experiencing a medical emergency, call 911 or contact your healthcare provider immediately.

2. How We Use Your Information

We use the information you provide to:

• Respond to consultation requests
• Answer your questions
• Provide information about doula support and related services
• Schedule phone, video, or in-person consultations
• Prepare for client conversations and service planning
• Send service-related communication
• Improve our website, forms, and client experience
• Maintain basic business records
• Comply with legal, regulatory, insurance, or professional obligations where applicable

We do not sell your personal information.

3. Consent

By submitting information through this website, contacting us, or requesting a consultation, you consent to Birth by Nature collecting and using your information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time, subject to any legal or business record-keeping requirements. To withdraw consent, contact us using the information listed at the bottom of this page.

4. Pregnancy, Birth, and Health-Related Information

Because doula support may involve pregnancy, birth, postpartum, and family-related conversations, some information you choose to share may be sensitive. Birth by Nature only asks for information that is reasonably needed to respond to your inquiry, understand the type of support you are looking for, or provide doula services.

Any health-related information you choose to provide is treated with care and confidentiality. We do not use this information for unrelated marketing purposes or disclose it without your consent unless required or permitted by law.

5. Website Forms and Booking Tools

Our website may use contact forms, consultation forms, booking tools, email notifications, and website plugins to collect and process inquiries. Information submitted through these tools may be stored in our website system, email inbox, booking platform, or other service providers used to operate the business.

We use these tools to receive your request, respond to you, schedule consultations, and manage client communication.

6. Cookies and Analytics

This website may use cookies and analytics tools to understand how visitors use the site, improve page performance, and measure marketing activity. This may include information such as browser type, device type, pages visited, general location data, and referral sources.

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party service providers to operate our website and communicate with clients. These may include website hosting, WordPress plugins, form tools, email providers, analytics tools, scheduling tools, spam protection services, and social media platforms.

These third parties may process information only as needed to provide their services. We aim to use reputable providers that maintain reasonable privacy and security practices.

8. When We May Share Information

Birth by Nature does not sell or rent personal information. We may share information only when:

• You have given consent
• It is necessary to respond to your request or provide services
• It is required by law, court order, insurance, or regulatory process
• It is necessary to protect safety, prevent harm, or respond to an emergency
• It is necessary to work with trusted service providers who help operate our website or business

9. How We Protect Your Information

We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. These safeguards may include password-protected systems, secure website hosting, limited access to client information, and careful handling of email and form submissions.

No website, email system, or online transmission method is completely secure. Please avoid submitting urgent or highly sensitive information through website forms.

10. Retention of Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and meeting legal or insurance obligations.

When information is no longer required, we will securely delete, anonymize, or archive it where appropriate.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct inaccurate or incomplete information.

To make a request, contact us using the information at the bottom of this page. We may need to verify your identity before responding to your request.

12. Email and Text Communication

If you contact Birth by Nature by email, phone, text, or website form, we may respond using the contact information you provided. Service-related communication may include consultation scheduling, appointment details, follow-up messages, or responses to your questions.

You can ask us to stop sending non-essential messages at any time.

13. Social Media

If you interact with Birth by Nature through social media platforms such as Facebook or Instagram, your interactions may also be subject to the privacy policies and terms of those platforms. Please avoid sharing private or sensitive information in public comments or messages.

14. External Links

This website may contain links to external websites or third-party platforms. Birth by Nature is not responsible for the privacy practices, content, or security of external websites.

15. Children’s Privacy

This website is intended for adults seeking doula support, pregnancy support, birth planning support, or postpartum support. We do not knowingly collect personal information from children through this website.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.

17. Contact Birth by Nature

If you have questions about this Privacy Policy, want to access or correct your personal information, or want to withdraw consent, please contact: